Question 1

Do you ship internationally?

Accepted Answer

Yes! We offer shipping to most countries outside of the US. Shipping quotes are calculated upon checkout.

Question 2

What is your return policy?

Accepted Answer

Returns and order cancellations are accepted! All returns/cancellations may be subject to a 5% restocking fee to cover transaction fees and handling, so please make sure that the details of your order are correct and in order before finalizing! We will gladly help you assess compatibility before you place your order so you can make you decision without any doubt, just send us an email!Please note that we can generally facilitate repairs/swaps for used/damaged items. Contact us if you need assistance!

Question 3

I would like you to make a custom part that isn't listed on your site. Can you do this?

Accepted Answer

At the moment, we do not have the capacity to make one-off parts. That said, we are actively working on developing additional parts for other watches, so the part you're thinking of may already be in the works!

Question 4

I'm interested in purchasing a caseback, but I'd like to know their water resistance rating, and whether they affect the thickness of my watch. "

Accepted Answer

We have taken steps to preserve water resistance and thickness for all of our casebacks – specific information regarding the water resistance and change in thickness for each caseback can be found under their respective descriptions.

Question 5

How do your replacement parts differ from original watch parts?

Accepted Answer

Our parts are made as replacement or upgrade components, not as originals. You can review the identifying details in our guide, and each part includes clear differences from vintage components. We design them to improve fit, function, or availability for your watch, while keeping the part easy to identify.

Question 6

Are your parts hard to fit?

Accepted Answer

It's a straightforward job with the right tool and a steady hand, but it isn't nothing — casebacks can be over-tightened, and a slipped steel tool will mark a case. That's why we design and print our own tools rather than recommending a generic die set: the polymer is softer than the steel of your caseback or bezel, so it grips without marking it. Our installation guides walk through the process, and the toolset is available as an add-on with most parts. If you'd rather not do it yourself, any watchmaker can fit one in a few minutes.