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Shipping Policy

Spiralwinder Watch Parts

 

Effective date: April 15th, 2026 Last updated: August 8th, 2026

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This Shipping Policy governs the fulfillment and delivery of orders placed with Spiralwinder Watch Parts ("Spiralwinder," "we," "us," or "our"). It forms part of our Terms of Service and should be read together with our Returns Policy and Privacy Policy. By placing an order, you agree to the terms set out below.

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1. Scope and fulfillment partners

Orders may be fulfilled from our own facility, from a third-party logistics provider, or from any other warehouse or fulfillment partner we engage from time to time. References in this policy to "we" or "our" include any fulfillment partner acting on our behalf. We may change fulfillment locations or partners at any time without notice, and doing so does not alter the terms of this policy or the terms of any order already placed.

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2. Order processing

Orders are typically processed and dispatched within [1–3] business days of payment clearing. Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed after our daily cutoff, on weekends, or on holidays begin processing on the next business day.

Processing time is separate from, and additional to, transit time. Delivery estimates shown at checkout reflect carrier transit only.

Orders may be delayed by payment verification, fraud screening, address validation, or stock availability. If we cannot dispatch your order within the timeframe stated above, we will notify you and offer you the option to consent to the delay or cancel the order for a full refund of the amount paid.

We reserve the right to cancel or decline any order, in whole or in part, and to limit order quantities, including where an item is out of stock, mispriced, or where an order appears to be fraudulent, resold in violation of our terms, or placed in circumvention of a restriction stated in this policy.

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3. Shipping destinations and restrictions

We ship domestically within the United States and to most international destinations. Certain products, destinations, or service levels may be unavailable due to carrier restrictions, export controls, or sanctions. We do not ship to destinations subject to U.S. trade sanctions or embargo, and we may cancel and refund any order that cannot lawfully be exported.

Delivery to P.O. boxes and APO/FPO/DPO addresses may be limited to specific carriers and service levels. Where you select a service that the destination address cannot accept, we may substitute a compatible service in accordance with Section 4.

4. Shipping methods, carrier and service substitution

Shipping options and prices are presented at checkout. Rates are based on destination, weight, dimensions, declared value, and carrier pricing at the time of purchase.

Substitution. The service and carrier you select at checkout represent the intended method of delivery, not a guarantee of it. We reserve the right, at our sole discretion and without prior notice, to substitute a different shipping service, a different carrier, or both, where doing so is necessary or appropriate to dispatch or deliver your order. Circumstances in which we may substitute include, without limitation:

• suspension, interruption, embargo, or degradation of a carrier's service, including at origin, in transit, or at destination;

• carrier network disruption, labor action, capacity constraint, or facility closure;

• weather, natural disaster, or other force majeure event described in Section 16;

• restrictions affecting the destination address, product, declared value, or destination country;

• an opportunity to deliver your order sooner, or with greater reliability, than the selected service; and

• the fulfillment location dispatching your order not offering the selected service.

Equivalent or better standard. Where we substitute, we will attempt to select a service that we reasonably consider equivalent to or better than the service you selected, measured by expected delivery date and tracking availability.

Price difference. If the substituted service costs less than the shipping charge you paid, we will refund the difference to your original payment method. If the substituted service costs more, we absorb the difference and will not invoice you for it. Substitution alone is not grounds for cancellation, refund of the order, or any claim for loss arising from a change in delivery date.

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5. Delivery estimates and transit times

All delivery dates, transit times, and estimated arrival windows — whether shown at checkout, in confirmation emails, in carrier tracking, or communicated by us — are estimates provided by the carrier and are not guaranteed. Carrier-published service commitments, including those described by carriers as guaranteed, are commitments made by the carrier to the shipper and are subject to the carrier's own terms, exclusions, and suspensions.

We are not liable for late delivery, for any consequence of late delivery, or for the cost of expedited shipping where a shipment arrives later than estimated. Time is not of the essence in the performance of any order.

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6. Address accuracy and customer-supplied information

You are responsible for providing complete, accurate, and deliverable shipping information at the time of purchase, including recipient name, street address, unit or suite number, city, state or province, postal code, country, telephone number, and email address.

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We dispatch to the address as entered on your order, subject only to automated carrier address validation. We are under no obligation to detect, verify, question, or correct an address, and we do not do so.

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Additional information requested by carriers or authorities. Some carriers, customs authorities, or destination-country regulators require information from the recipient before a parcel can be delivered or released, including but not limited to a national identification or tax number, an importer registration number, a customs declaration or clearance authorization, a contact telephone number, a delivery appointment, proof of identity, or payment of duties, taxes, or brokerage fees. Where such information or action is requested and the recipient does not or will not provide it — whether by refusal, non-response, expiry of a carrier's holding period, or otherwise — the resulting delay, storage cost, return, disposal, or loss of the shipment is the recipient's responsibility.

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No liability. To the fullest extent permitted by law, we accept no liability, and issue no replacement, refund, or credit, for any shipment that is delayed, misdelivered, returned, held, abandoned, disposed of, or lost as a result of:

• an address that is incorrect, incomplete, outdated, mistyped, or undeliverable as entered;

• omission of a unit, apartment, suite, or building number;

• an invalid, unmonitored, or mistyped telephone number or email address;

• a recipient's failure or refusal to supply information, documentation, authorization, or payment required by a carrier or authority; or

• a recipient's failure to collect a parcel held for pickup within the carrier's holding period.

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Where an order has already been dispatched, we cannot reroute, intercept, or amend the delivery address. Any carrier fee we incur in attempting to do so at your request is payable by you.

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7. Risk of loss

Risk of loss and title to the products pass to you upon the carrier recording delivery of the shipment. Carrier tracking showing a status of "delivered," or an equivalent status, at the address supplied on your order is conclusive evidence of delivery for the purposes of this policy.

Following a recorded delivery, we are not responsible for theft, misappropriation, or loss of the parcel, including parcels left unattended at the delivery address, parcels received by another person at the address, or parcels delivered to a mailroom, front desk, concierge, locker, or neighbor in accordance with the carrier's practices or the recipient's standing delivery instructions.

Where a recipient has given the carrier delivery instructions of any kind — including release authorization, a safe place, a redirection, or a hold — that instruction supersedes our shipping arrangements, and any resulting loss is not our responsibility.

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8. Signature confirmation

We may, at our sole discretion, require signature confirmation or adult signature on any shipment, including on higher-value orders, and may do so without prior notice. Where signature confirmation is applied, delivery may require an adult at the address and may not be waived by us.

Signature confirmation is not applied to all orders. Its absence does not alter the allocation of risk in Section 7.

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9. Lost, delayed, stolen and damaged shipments

Report promptly. You must notify us at contact@spiralwinderwatchparts.com:

• Damage or shortage: within [7] days of the recorded delivery date, with photographs of the outer packaging, all internal packaging, the shipping label, and the affected items. Retain all packaging until the claim is resolved. Discarding packaging may render a carrier claim ineligible.

• Non-delivery or apparent loss: within [30] days of the recorded dispatch date.

Claims submitted after these windows may be refused. These windows exist because carriers impose their own filing deadlines, and a late report can extinguish our ability to recover.

Non-movement. Where tracking shows no movement for an extended period, we will open an inquiry with the carrier. Carriers generally require a waiting period before a shipment may be declared lost, and we are bound by that process. We will pursue the inquiry on your behalf and keep you informed, but we cannot compel a carrier to act within any particular timeframe.

Resolution. Where a shipment is confirmed lost or damaged in transit by the carrier, and the loss is not attributable to any cause described in Section 6, we will at our discretion replace the affected items or refund them. Replacement is subject to stock availability. Our liability in these circumstances is limited in accordance with Section 17.

Chargebacks. We ask that you contact us before initiating a payment dispute. Where tracking shows delivery to the address supplied on the order, we will contest a dispute filed on the basis of non-receipt and will provide the carrier record as evidence.

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10. Shipment insurance

We may, at our discretion, purchase transit insurance on certain shipments. Where insurance is purchased, coverage is provided by the insurer on the insurer's terms, and any payout is subject to the insurer's assessment, exclusions, and evidentiary requirements. The existence of insurance does not expand our liability beyond Section 17, and a declined insurance claim does not create an obligation on us to replace or refund.

If you require insured shipping or a specific declared value on your order, contact us before placing it.

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11. International shipments: duties, taxes and customs

Duties and taxes are the recipient's responsibility. Unless a shipment is expressly designated as delivered duty paid at checkout, all international orders ship on a delivered-duty-unpaid basis. Import duties, value-added or goods-and-services tax, customs fees, brokerage charges, disbursement fees, storage fees, and any other charge levied by the destination country are payable by the recipient and are not included in the product price or shipping charge.

We have no ability to calculate, estimate, or control these charges in advance, and we do not reimburse them. Contact your local customs authority before ordering if you need to know what you will be charged.

Customs declarations. We declare the full commercial value of goods and an accurate description on all customs documentation, as required by law. We will not declare goods as a gift, under-declare value, or misdescribe contents, and requests to do so will be declined.

Clearance delays. Customs inspection, clearance, and quarantine are outside our control. Time spent in customs is not included in delivery estimates and does not constitute a delay for which we are responsible.

Seizure and prohibition. Where goods are seized, detained, destroyed, or refused entry by a customs or regulatory authority, we are not liable for the value of the goods, the shipping charge, or any associated cost. It is the recipient's responsibility to confirm that ordered items may lawfully be imported into the destination country.

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12. Refused, unclaimed and abandoned parcels

Where a shipment is refused by the recipient, left unclaimed, or abandoned — including where it is abandoned as a result of unpaid duties, taxes, or fees, or as a result of information not being provided under Section 6 — the following apply:

• We are not liable for the value of the goods or for any cost incurred.

• Original shipping charges are non-refundable.

• Where a parcel is returned to us, we will refund the price of the returned items less original shipping, less any return shipping, duties, storage, brokerage, or disposal charges incurred, and less any restocking fee stated in our Returns Policy. Refunds are issued only after the returned items are received and inspected.

• Where a parcel is not returned to us, is destroyed, or is disposed of by the carrier or customs authority, no refund is due.

• Re-shipment of a returned parcel is at your cost, prepaid.

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13. Undeliverable and returned parcels

A parcel returned to us as undeliverable for any reason attributable to Section 6 is treated in accordance with Section 12. Where a parcel is returned to us through our own error, we will re-ship it at our cost or refund it in full at your election.

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14. Split shipments

Where an order contains multiple items, we may ship them separately, from different locations, at different times, and by different carriers, at no additional charge to you. You will receive tracking for each shipment. A partial delivery does not constitute a failure to fulfill the order, and the terms of this policy apply to each shipment individually.

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15. Changes and cancellations

Requests to change or cancel an order must be sent to contact@spiralwinderwatchparts.com and can only be actioned before the order has been dispatched. Once a shipping label has been generated or the order has been released to fulfillment, we cannot guarantee that a change or cancellation request can be honored, even if the parcel has not yet been collected by the carrier.

16. Force majeure

We are not liable for any delay in, or failure of, dispatch or delivery caused by events beyond our reasonable control, including carrier suspension or failure, labor disputes, strikes, transportation or infrastructure disruption, fuel or capacity shortage, severe weather, natural disaster, fire, flood, epidemic or pandemic, public health measures, war, civil unrest, terrorism, cyberattack, utility or network outage, customs or regulatory action, sanctions, embargo, and acts of government.

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17. Limitation of liability

To the fullest extent permitted by applicable law, our total liability arising out of or relating to the shipment, delivery, non-delivery, delay, loss, or damage of any order — whether in contract, tort, negligence, strict liability, or otherwise — is limited to the amount you paid for the affected items plus the shipping charge attributable to those items.

We are not liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, or for loss of profit, revenue, business, goodwill, data, opportunity, or anticipated savings, arising from any shipment, however caused, even if we have been advised of the possibility of such damages.

Nothing in this policy excludes or limits any liability that cannot lawfully be excluded or limited, and nothing in it is intended to limit any right you may have under applicable consumer protection law.

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18. Marketplace and third-party channel orders

Orders placed through a third-party marketplace or sales channel are additionally subject to that platform's own buyer protection, shipping, and dispute policies. Where a platform's policy conflicts with this one, the platform's policy governs orders placed on that platform.

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19. Changes to this policy

We may amend this policy at any time. The version in effect at the time your order is placed governs that order. Material changes take effect on posting to our website.

20. Contact

Spiralwinder Watch Parts 11120 E Ocean Air Dr, Ste 101-19 San Diego, CA 92130 United States

contact@spiralwinderwatchparts.com

Please include your order number in all correspondence regarding a shipment.